After Kaspersky Anti-Virus 2013 is started the message "Databases are corrupted" may be displayed:
The system protection indicator in the main application window will turn in red. The Computer Protection section will contain the message "Problems with databases".
If the "Databases are corrupted" message is also followed by the message "Black list is corrupted", perform the actions described in this article to fix the problem.
Wait until the update process is completed. Make sure the product is updated and functions normally.
If the issue persists, send a request with the detailed description to Kaspersky Lab Technical Support via the My Kaspersky service. Attach the following files:
Activation error. Black list file of licenses is corruptedHow to update anti-virus databases of Kaspersky Anti-Virus 2013How to export update logs to a file in Kaspersky Anti-Virus 2013How to get trace of the Kaspersky Anti-Virus 2013 components
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
*Installation under Windows 8.1 is not supported by the current version.
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