In order to resolve the problem appeared, Kaspersky Lab Technical Support is required to receive a detailed report on scan process performed by Kaspersky Internet Security 2013. During scan, all results are registered in the report.
Before creating a scan report add all columns containing scan events data. In order to do this, perform the following actions:
In order to get a detailed scan report, perform the following actions:
In order to register all events of Kaspersky Internet Security 2013, perform the following actions:
Run Full Scan for viruses in Kaspersky Internet Security 2013.
In order to export the report, perform the following actions:
Add the created file to the archive with the unique name (for example, using WinZip).
Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Describe your problem in all details and attach the created report.
What is Scan in Kaspersky Internet Security 2013?Work with reports in Kaspersky Internet Security 2013How to configure reports settings in Kaspersky Internet Security 2013
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
*Installation under Windows 8.1 is not supported by the current version.
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