Kaspersky Endpoint Security 10 for Windows (for workstations)

How to get a Kaspersky Endpoint Security 10 for Windows installation / uninstallation log

ID: 9342

Complexity

2013 Jan 25

What is an installation / uninstallation log file

An application installation / uninstallation log file is required for troubleshooting Kaspersky Endpoint Security 10 for Windows installation / uninstallation issues.

Where to find an installation / uninstallation log file

Installation / uninstallation log files are automatically generated in %temp% folder:

Windows XP / Windows Server 2003 - %USERPROFILE%\LocalSettings\Temp
Windows 7 / Windows Vista / Windows Server 2008 R2 - %USERPROFILE%\AppData\Local\Temp

Where %USERPROFILE% - the profile folder of the user performing installation / uninstallation.

Formats of installation / uninstallation log files

If you install the application by running the setup.exe file, the %temp% folder will contain the following files:

kl-install-yyyy-mm-dd-hh-mm-ss.log
kl-setup-yyyy-mm-dd-hh-mm-ss.log
ucaevents.log

If you install / uninstall the application using the Kes10win_x86.msi or Kes10win_x64.msi, the %temp% folder will contain the following files:

ucaevents.log
MSIxxxxx.log

What to do with an installation / uninstallation log file

Attach collected log files to a request to Kaspersky Lab Technical Support. In the request describe your problem in all details.

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Useful references

Which utilities should I use to create trace and/or dump files for Kaspersky Endpoint Security 10 for Windows?
How to get Kaspersky Endpoint Security 10 for Windows trace files

Back to "Troubleshooting" section

Applies To:

Kaspersky Endpoint Security 10 for Windows (for workstations)
Kaspersky Endpoint Security 10 for Windows (for file servers)

Kaspersky Endpoint Security 10 for Windows (for workstations)

Status: Supported

Database Update	Yes
Support	Yes
Error fix	Yes

Latest Version:

10.1.0.867

Download:

Files

Trial Version

What is this status?Version history

Database Update
Release of antivirus database updates (required to protect your computer/server/mobile device).
Support
Limited technical support is provided over phone and web for commercially licensed customers.
Error fix
Release of patches for the application (addressing detected bugs).

Kaspersky Endpoint Security 10 for Windows (for workstations)

Hardware and Software Requirements

To ensure proper functioning of Kaspersky Endpoint Security 10 for Windows, a computer must meet the following requirements:

General requirements:

Intel Pentium 1 GHz or faster;
1 GB RAM;
1 GB of free hard drive space;
Microsoft Internet Explorer 7.0 or higher;
Microsoft Windows Installer 3.0 or higher;
An Internet connection for activating the application and for updating databases and application modules.

Hardware requirements for computers with workstation operating systems:

Microsoft Windows 8 Professional / Enterprise;
Microsoft Windows 8 Professional / Enterprise x64 Edition;
Microsoft Windows 7 Professional / Enterprise / Ultimate SP0 or higher;
Microsoft Windows 7 Professional / Enterprise / Ultimate x64 Edition SP0 or higher;
Microsoft Windows Vista Business / Enterprise / Ultimate SP2;
Microsoft Windows Vista Business / Enterprise / Ultimate x64 Edition SP2;
Microsoft Windows XP Professional SP3 or higher.

Kaspersky Endpoint Security 10 for Windows (for workstations)

Kaspersky Lab's Certificates:

Microsoft Gold Certified Partner Status

The Microsoft Gold Certified Partner Status shows that Kaspersky Lab has the highest qualification level in developing software compatible with Microsoft software and is a reliable, experienced, pioneer company in its field.

The status of Microsoft Gold Certified Partner for Security Solutions is reserved for Microsoft Certified Partners who have demonstrated significant success in providing information security solutions based on Microsoft technologies.

Microsoft Gold Certified Partner Status gives priorities among other companies recommended by Microsoft Company for partnership.

Red Hat Ready Partner Status

Kaspersky Lab has been granted Red Hat Ready partner status. Red Hat Company is a vendor of the most popular and commercially successful distributive of the Linux operating system. Red Hat Ready partner status attests to the fact that Kaspersky Labs products are optimized for Red Hat Enterprise Linux platforms. Membership offers a range of benefits, including the inclusion of Kaspersky Labs in the list of companies which Red Hat recommends to current and potential clients.

SUSE Technology Partner Status

Kaspersky Labs has recently been awarded SUSE Technology Partner status. This partnership program offers a range of benefits: dedicated information and professional support in developing and optimizing new Linux products; the opportunity to exchange information with other Linux developers; exclusive training courses; and new marketing opportunities in the form of the SUSE Linux Solution Map. Participation in the program will enable Kaspersky Labs to further improve its award-winning products for systems running under Linux.

Kaspersky Endpoint Security 10 for Windows (for workstations)

How to get a Kaspersky Endpoint Security 10 for Windows installation / uninstallation log

Useful references

Applies To:

Kaspersky Endpoint Security 10 for Windows (for workstations)

Status: Supported

Download:

Documentation

Distributive

Additional Distributives

Database Update

Support

Error fix

Kaspersky Endpoint Security 10 for Windows (for workstations)

Hardware and Software Requirements

Kaspersky Endpoint Security 10 for Windows (for workstations)

Kaspersky Lab's Certificates:

Microsoft Gold Certified Partner Status

Red Hat Ready Partner Status

SUSE Technology Partner Status

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