Kaspersky Endpoint Security 10 for Windows (for workstations)

 
 
 

How to get a Kaspersky Endpoint Security 10 for Windows installation / uninstallation log

Back to "Troubleshooting"
2013 Aug 07 ID: 9342
 
 
 
 

What is an installation / uninstallation log file

An application installation / uninstallation log file is required for troubleshooting Kaspersky Endpoint Security 10 for Windows installation / uninstallation issues.

Where to find an installation / uninstallation log file

Installation / uninstallation log files are automatically generated in %temp% folder:

  • Windows XP / Windows Server 2003 - %USERPROFILE%\LocalSettings\Temp
  • Windows 7 / Windows Vista / Windows Server 2008 R2 - %USERPROFILE%\AppData\Local\Temp

Where %USERPROFILE% - the profile folder of the user performing installation / uninstallation.

Formats of installation / uninstallation log files

If you install the application by running the setup.exe file, the %temp% folder will contain the following files:

  • kl-install-yyyy-mm-dd-hh-mm-ss.log
  • kl-setup-yyyy-mm-dd-hh-mm-ss.log
  • ucaevents.log

If you install / uninstall the application using the Kes10win_x86.msi or Kes10win_x64.msi, the %temp% folder will contain the following files:

  • ucaevents.log
  • MSIxxxxx.log

What to do with an installation / uninstallation log file

Attach collected log files to a request to Kaspersky Lab Technical Support. In the request, describe your problem in detail.

If you experience problems with remote installation / uninstallation of the application, send a request to the Technical Support service and attach the required files.

 
 
 
 
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Applies To:

  • Kaspersky Endpoint Security 10 for Windows (for workstations)
  • Kaspersky Endpoint Security 10 for Windows (for file servers)