What is an installation / uninstallation log file
An application installation / uninstallation log file is required for troubleshooting Kaspersky Endpoint Security 10 for Windows installation / uninstallation issues.
Where to find an installation / uninstallation log file
Installation / uninstallation log files are automatically generated in %temp% folder:
- Windows XP / Windows Server 2003 - %USERPROFILE%\LocalSettings\Temp
- Windows 7 / Windows Vista / Windows Server 2008 R2 - %USERPROFILE%\AppData\Local\Temp
Where %USERPROFILE% - the profile folder of the user performing installation / uninstallation.
Formats of installation / uninstallation log files
If you install the application by running the setup.exe file, the %temp% folder will contain the following files:
If you install / uninstall the application using the Kes10win_x86.msi or Kes10win_x64.msi, the %temp% folder will contain the following files:
What to do with an installation / uninstallation log file
Attach collected log files to a request to Kaspersky Lab Technical Support. In the request, describe your problem in detail.
If you experience problems with remote installation / uninstallation of the application, send a request to the Technical Support service and attach the required files.