Kaspersky Endpoint Security 10 for Windows (for workstations)

 
 
 

How to get trace files in Kaspersky Endpoint Security 10 for Windows

Back to "Troubleshooting"
2014 Dec 10 ID: 9343
 
 
 
 

After installing Kaspersky Endpoint Security 10 for Windows, you may experience a Windows failure on operating system startup or while performing a task. Most probably, there is a conflict between Kaspersky Endpoint Security 10 for Windows and other software (or drivers) installed.

Kaspersky Lab engineers may request an application runtime trace file for troubleshooting such cases.

 
 
 
 
 

1. How to generate an application trace file

 
 
 
 
 

2. Trace levels

 
 
 
 
 

3. Sending trace files to the Technical Support service

 
 
 
 
 

4. Saving trace files and system info reports on hard disk

 
 
 
 
 

5. How to delete a trace file

 
 
 
 
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Applies To:

  • Kaspersky Endpoint Security 10 for Windows (for workstations)
  • Kaspersky Endpoint Security 10 for Windows (for file servers)