How to get Kaspersky Endpoint Security 10 for Windows crash dump files

 

 

Kaspersky Endpoint Security for Windows

 
 
 

How to get Kaspersky Endpoint Security 10 for Windows crash dump files

Back to "Troubleshooting"
2014 May 28 ID: 9349
 
 
 
 

Kaspersky Endpoint Security 10 for Windows may sometimes crash due to incompatibility with other software installed, an operating system or application issue.

Kaspersky Endpoint Security 10 for Windows allows you to automatically send the crash dump files to Kaspersky Lab for analysis and troubleshooting.

When Kaspersky Endpoint Security 10 for Windows crashes, the application crash dump file will be automatically created, and a message will be displayed notifying the user that the previous application startup failed and prompting to select the reports to be submitted.

  • Click the here link to view the detailed information about the report types.

  • Select the application memory dumps and click Send.



Please note that when you submit the crash dump files in such a way, no technical support request will be created automatically. Kaspersky Lab specialists will study the files, but do not expect any feedback from them.

If you want to know what exactly happened and need recommendations for avoiding such situations in the future, please submit the Technical Support request and attach the following data:

  • Application crash dump file:

Service component

KES.<version>_<date>_<time>_<pid>.SRV.full.dmp
KES.<version>_<date>_<time>_<pid>.SRV.mini.dmp
KES.<version>_<date>_<time>_<pid>.SRV.tiny.dmp

GUI component

KES.<version>_<date>_<time>_<pid>.GUI.full.dmp
KES.<version>_<date>_<time>_<pid>.GUI.mini.dmp
KES.<version>_<date>_<time>_<pid>.GUI.tiny.dmp

The application crash dump file is automatically generated at %ProgramData%\Kaspersky Lab.


Please make sure to attach all the three dump files to the request.


  • GetSystemInfo report.
  • A detailed description of the issue with steps required to reproduce it.
 
 
 
 
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