After Kaspersky PURE 3.0 is started the message "Databases are corrupted" may be displayed.
The system protection indicator in the main application window will turn in red. The Computer Protection section will contain the message "Problems with databases".
The message "Databases are corrupted" will also appear in the Computer Protection window on the Update tab.
If the "Databases are corrupted" message is also followed by the message "Black list is corrupted", then in order to resolve the problem, perform the recommended actions.
For this, perform the following actions:
If the update process ends with the error "Databases are corrupted", then try to restart the application and update the databases once again. In order to do so, perform the following actions:
If the application icon is hidden from the notification area, then click the button (Show hidden icons), and then right-click the Kaspersky icon and select Exit.
Next, do the following:
For users of Windows Vista/XP/7:
For users of Windows 8:
If the recommendations given above did not help you to rectify the problem, send a request with the detailed description to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach the following files:
You will find the information how to manage My Account in FAQ for My Account.
How to update databases of Kaspersky PURE 3.0How to open Kaspersky PURE 3.0How to export update logs to a file in Kaspersky PURE 3.0How to get traces of Kaspersky PURE 3.0 components
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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