During the installation of Kaspersky Anti-Virus 2014 the following errors may appear due to malware installed on your computer:
In such cases Kaspersky Lab specialists recommend to perform the following actions:
If an installation error occurs, Kaspersky Anti-Virus 2014 setup wizard will offer you to download Kaspersky Virus Removal Tool:
In order to download Kaspersky Virus Removal Tool 2011 and to scan your computer, do the following:
To scan your computer with Kaspersky Rescue Disk, do the following:
If both the Virus Removal Tool 2011 and Kaspersky Rescue Disk 10 detect no infected objects on your computer, then you need to create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Add the following information to your request:
Kaspersky Anti-Virus 2014 includes Advanced Disinfection technology for removing active infections. The purpose of this technology is to rid the system of malicious programs that are already running their processes in the RAM and which use various methods to prevent antivirus software from removing them, including switching between two different processes.
When active malicious code is detected through this technology, the following procedure is used to delete the virus:
To enable Advanced Disinfection:
How to install Kaspersky Anti-Virus 2014How to start a scan in Kaspersky Anti-Virus 2014
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
*The installation of plug-ins from Google Web Store is required for the support of the Google Chrome 33.x web browser.
*Some product features are compatible with 32-bit operating systems only
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