Kaspersky Anti-Hacker 1.8

If the operating system ‘bluescreens”, you need to send the following information to Kaspersky Lab Technical Support experts:

• Detailed description of the problem.
• GetSystemInfo utility report.
• Full memory dump.

If the OS falls during a task execution, in this case you need to provide:

• trace file of the Kaspersky Lab task component.
• Detailed description of the problem
• GetSystemInfo utility report.
• Dump file created by Dr.Watson program.

Step 1. Go to Start > Run.

Step 2. In the open box enter: drwtsn32 –i.

Step 3. Press OK.

Step 4. Make sure the program is registered – notification about a successful registration of Dr.Watson as a default debugger is displayed.

Step 5. In the bottom right corner of the screen click the Start button.

Step 6. Select Run.

Step 7. In the Run window in the Open field enter: drwtsn32.

Step 8. Click the OK button.

Step 9. In the Dr. Watson settings window make the following changes:

1. In the Log File Path section select a folder where the log file is saved, e.g. a drwtsn folder (you can create a folder when selecting it).
2. In the Crash Dump section select the same folder where the log file is saved.
3. In the Crash Dump Type section select Full.
4. Press OK.

5. Reproduce the problem once again.
6. Make sure that a complete memory dump has been created successfully.

Create a request to Kaspersky Lab Technical Support via My Kaspersky Account. You will be able to attach files by two methods:

• Upload of your files directly from this web-form: you can attach the necessary files to the message using this web-form.
• Upload your files on Kaspersky Lab's FTP server manually: you can attach the necessary files to your message by uploading them on the Kaspersky Lab's FTP server in the folder with the name of your request number.

The created file of complete memory dump can be zipped, to lessen its size. Upload the file to ftp resource of Kaspersky Lab

	Useful references
	How to get a Complete memory dump when Windows XP crashes How to get a complete memory dump if Windows Vista OS hangs? How to get Complete memory dump under Windows Vista with a Kaspersky Lab product installed? How to get Complete memory dump if Windows 7 OS crashes? How to get Complete memory dump if Windows 7 OS hangs? How to get trace of the Kaspersky Internet Security 2012 components? How to get trace of the Kaspersky Anti-Virus 2012 components?