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Home / Home products /  Home supported products /  Kaspersky Internet Security 2009 /  Troubleshooting

 
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Kaspersky Internet Security 2009

 
Fail to create and to save PDF-file in Word 2007 with Kaspersky Lab product 2009 installed
 ID Article: 2025    Other languages:  Francais  Deutsch  Русский   Will be translated:  Dutch   Italiano   日本語   Polski   Română   Español   Sweden     Views for 7 days 26    Last modified on 2009 Mar 16 17:48 Printable version

Concerning to:
  • Kaspersky Internet Security 2009
  • Kaspersky Anti-Virus 2009
  • On a computer with installed Kaspersky Lab product 2009, the following error occurs when you try to save a PDF-file in Word from Microsoft Office 2007

     

    Resolution:

    You are recommended disabling Proactive Defense before you work with PDF-files. For this: 

    • open the main application window 
    • select System security 
    • in the right part of the window click Proactive Defense 
    • in the drop-down menu select Disable

    Once you have created the document, enable Proactive Defense back: i.e. perform the actions described above and in the drop-down menu select Enable.

    Kaspersky Lab apologizes for the inconvenience. The error will be fixed in the products version 2010.


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