Step-by-step instruction:

• Click this link http://support.kaspersky.com/companyaccount/registration, fill in the web form and click “Create account”:

• You will receive an email to the address indicated in the registration form. The lick contained in this email will activate your account and allow you to set a password.
  
  
• After saving the password, you will be redirected to the login page - https://companyaccount.kaspersky.com. Enter your login (coincides with the email address used for registering) and password.
  
  A password should meet the following requirements:
  • A minimum of 8 symbols and maximum of 27 symbols.
  • Be a mix of lower and upper case, digits, and special symbols (!, @, #, etc).
  • Latin symbols only.
    

If you indicate a license in the registration form, it will be automatically added to your CompanyAccount.

After completing registration you will receive a registration confirmation to your e-mail box, with the activation link.  You have to follow this link before making any actions with your account (resetting password etc.)! In other case you will have problems while using your account, or it will be completely impossible.

If after registration in CompanyAccount you receive a message that your registration is successful, but the license cannot be added, please do the following:

1. Click the activation link provided in the message and set a password for your account.

2. Log in to CompanyAccount and try adding a license again using the Manage License Information link. If this does not help, please click the Submit Request link to create a CompanyAccount Question and specify your license number or a key file name that you tried to add.

If you tried to use the password reset form and received the following e-mail:

You cannot change the password because your account has not been activated yet.

this means that you did not follow the activation link from the first letter confirming your registration. Please note that, after a password reset attempt, the activation link changes, and you should activate your account using the link from the most recent letter.

1. Click “Manage license information” in the left frame.
2. Click “Add license” in the new window:
   
   
   
3. Select a relevant option in the license add form (activation code or key file).
   • If you choose “Activation code”, enter an activation code in the corresponding field and click ”Add license”.
     
   
    
   
   • If you choose “Key file”, click the “Browse” button, select a key file and click “Add license”:
     
     

After adding the first license, the system will ask you to re-login.

Sometimes an additional verification is required when adding a license, when you add a license entitled to another company. We investigate such conflicts. You will receive a notification about the results.

This can occur in the following cases:

• You are adding a license for a home product or Kaspersky Small Office Security.
  
  CompanyAccount is for corporate product users. If your company is using home products (KIS, KAV , etc), you should have at least one corporate product license to be able to add it to CompanyAccount.
  You should first add a corporate product license to CompanyAccount, and then add your home license.
  
  
• You are adding an expired license.
  
  Expired licenses cannot be added.
  
  
• You are adding a ”black-listed” license.
  
  Black-listed licenses cannot be added.
  
  
• The key file you are trying to add is corrupted. We need to examine the corrupted file to find out the reason for the issue.
  
  If none of the above mentioned applies to your case, please submit a request in the “CompanyAccount question” category with a detailed description of the issue.

If after registration in CompanyAccount you receive a message that your registration is successful, but the license cannot be added, please do the following:

1. Click the activation link provided in the message and set a password for your account.

2. Log in to CompanyAccount and try adding a license again using the Manage License Information link. If this does not help, please click the Submit Request link to create a CompanyAccount Question and specify your license number or a key file name that you tried to add.

Click Submit Request in the left frame to create a request:

The system will then redirect you to the list of different request forms:

• Technical Support request
  
  Here you can report issues related to Kaspersky Lab software.
  
  
• Send suspicious file for analysis
  
  This form can be used for sending a suspicious file (in a password-protected archive) for analysis or reporting a false positive produced by our software.
  
  
• Request to Phishing and Web Content Analysis Lab
  
  This form can be used for reporting issues when the following components of Kaspersky Lab products fail to block the unwanted content or they block the legitimate content:
  
  
  • Anti-Banner
  • Web Control
  • Parental Control
  • Anti-Phishing 
• 
  
• Kaspersky Hosted Security Request 
  
  This form can be used to submit requests related to Kaspersky Hosted Email Security and Kaspersky Hosted Web Security.
• 
  
• CSR Signing
  
  You can use this form to sign your CSR file prior to uploading it to Apple website.
• 
  
• CompanyAccount Question
  
  This form can be used to report issues related to CompanyAccount system, ask questions about its use, and submit feedback and suggestions for improvement.

When reviewing a list of requests, you can learn about the current status of each request:

• New – the request is being generated (usually it does not take more than a few seconds).
• In progress – the request is being processed by the Technical Support Service.
• Pending – additional information was requested from you by the Technical Support Service.
• Resolved – the issue has been resolved and a solution has been provided.
• Cancelled – you had deleted the request before a solution was worked out.
• Closed – the request is closed (after clicking the Accept Solution button, or automatically in 14 days after providing a solution (depending on your region)).
• Redirected – the request was forwarded for solution. This status is assigned to requests created in the Send suspicious file for analysis category. 
  This is a temporary status meaning that the request was forwarded to a relevant Company division. The solution/answer will be sent to your email; however, it will not be visible in the CompanyAccount.

 Attention! You need administrator permissions to manage requests from users of your CompanyAccount (if you do not have administrator permissions, you can submit a request in category "CompanyAccount question").

To view requests from users of your company, press on the second dropdown list in the requests menu at the top of the page and choose "All requests from your Company":

You can manage these requests as if they are your own requests.

Please check if the Add file button is visible.

If yes, the reason for this issue can be as follows:

If no, then please check that Java is working correctly. To do this, follow the link http://www.java.com/en/download/testjava.jsp.
If no working Java was detected on your system, click the Free Java Download button to download and install the required version automatically. If you want to download and install Java manually, make sure that the bitness of Java version matches the bitness of the browser you use.

If the above recommendations did not help, please submit a request in CompanyAccount in the CompanyAccount Question category and describe the issue. Please expressly state that you have checked all the recommendations above and indicate the name and version of the antivirus software installed on your computer.

In order to change your password:

• Click “Manage Personal information” in the left frame.
• Click “Reset Password” in the new window.
• An email with a random password will be sent to you. You will be prompted to change it upon the first successful login attempt.
  
  A password should meet the following requirements:
  • A minimum of 8 symbols and maximum of 27 symbols.
  • Be a mix of lower and upper case, digits, and special symbols (!, @, #, etc).
  • Latin symbols only.

In case you forgot your password:

• Click the link https://companyaccount.kaspersky.com.
• Click “Forgot password?”.
• Indicate your email, enter the captcha and click “Recover password”.
• An email will be sent to you with a link for setting a new password.
  
  A password should meet the following requirements:
  • A minimum of 8 symbols and maximum of 27 symbols.
  • Be a mix of lower and upper case, digits, and special symbols (!, @, #, etc).
  • Latin symbols only.

1. Click “Manage personal Information” in the left frame
2. Click “Delete Account” in the new window.
3. An email with a confirmation link will be sent to your address. Click that link and enter your CompanyAccount password to delete your user account.
   
   The link expires in 7 days.

WARNING:

• You can delete the CompanyAccount only if you have the “Manage User Accounts” permission.
• After deleting the CompanyAccount, all the added licenses will be removed from it. Remote CompanyAccount users will not be able to submit requests, but the system will save their accounts leaving the possibility to attach them later to another CompanyAccount.

To delete the CompanyAccount:

1. Select “Services” in the drop-down menu in the search field at the top of the window and click the magnifying glass:
   
   
   
2. Select “Delete CompanyAccount” in the list of available services:
   
   
   
3. An email with a confirmation link will be sent to you. Click the link and enter your CompanyAccount password to delete the CompanyAccount.
   
   Please be advised that the link expires in 7 days.

Yes, the first registered user from your company will have CompanyAccount administrator rights. He will be able to:

• Add and delete users in the given CompanyAccount,
• Delete added licenses,
• Reset passwords for user accounts in the given CompanyAccount,
• Review all requests submitted by users in the given CompanyAccount,
• Manage permissions of user accounts in the given CompanyAccount.

The Administrator receives the following additional notifications:

• New user profile created in your CompanyAccount,
• User profile deleted in your CompanyAccount,
• New license added.
  

 Attention! You need administrator permissions to be able to manage user accounts in your CompanyAccount.

To add a new user:

1. Click Manage Users in the left frame
2. Click Add User Account in the new window. Fill in the web form. The First name, Last Name, Email and Country fields are mandatory. 
   
   
    
   
   The interface and all notifications are in English, unless you select another language.
   
3. By default, new users are only allowed to create requests and add licenses. You can grant them new permissions by clicking Edit Permissions and checking the corresponding boxes.
4. After making the changes, click Add User Account.

To change user data:

1. Click Manage Users in the left frame.
2. Select a user account in the list, click and edit the corresponding field.
   
   Please be advised that you can change only the First name, Last Name and Branch Office fields.
   
3. Click Save.

To modify user permissions:

1. Click Manage Users in the left frame.
2. Select a user account in the list, and click Edit Permissions:
3. • View all requests – permission to review the requests created by all the users in the given CompanyAccount.
   • Manage User Accounts – permission to manage all user accounts.
   • Add License – permission to add key files and activation codes in the given CompanyAccount. All user accounts have this permission by default.
   • Remove License – permission to delete key files and activation codes in the given CompanyAccount.
     
     
     
4. After making the changes, click << OK, and then Save.

To change user password:

1. Click Manage Users in the left frame.
2. Select a user account in the list, and click Reset password.
3. An email with a temporary password will be sent to that user's address. The system will ask to change that password at the first login.

1. Click Manage Users in the left frame.
2. Select a user account in the list, and click Delete User Account.
3. Click Delete to confirm the action.
   

 Attention! You need administrator permissions to manage requests from users of your CompanyAccount (if you do not have administrator permissions, you can submit a request in category "CompanyAccount question").

To view requests from users of your company, press on the second dropdown list in the requests menu at the top of the page and choose "All requests from your Company":

You can manage these requests as if they are your own requests.