The search string resides at the top of the page.
In the search string enter your search request in the free form. For example, how to renew license, parental control or how to update anti-virus databases. Click the button (or press Enter on the keyboard).
A correct search query includes several words. One word entered as a search query is too vague and makes it hard to understand what you are looking for.
For example, the search query update may mean update of anti-virus databases, or update the program to its latest version, or update of the program license. When the update query is received, the search engine will show you results for all types of updates.
If you need to see information about update of anti-virus databases, then narrow down your search query to update anti-virus databases.
Search hints appear as a drop-down menu as soon as you start entering your query. You can either select a variant from the drop-down menu or enter your own search query.
The hints include most popular search queries that start with the entered letters. Some hints act as links to most important Knowledge Base articles; these hints are underlined and highlighted blue (see example above).
In the search results article ID and its name are printed large.
A short text fragment containing word(s) from the search query are placed under the article name. Words from the search query in the article name and the text below are marked bold.
The path below highlighted grey shows where the article resides in the Knowledge Base. For example, the path from the screenshot “Kaspersky Anti-Virus 2012 > Technical articles / How to ..” shows that article 7213 refers to Kaspersky Anti-Virus 2012 product and resides in the product section Technical articles / How to ...
By default the search results are sorted out by relevance. Search results can be filtered by date with the latest on top.
Search results for top queries are accompanied by informational blocks.
For example, if you search for how to activate, an info block highlighting most important information on the topic appears above search results.
You can filter your search results by specifying the search scope in the right part of the screen. The number in brackets shows quantity of material found within the search scope.
To narrow down the search scope, select the necessary Kaspersky Lab product in the Products menu on the right. Menu objects with the plus icon can be expanded by clicking +. To minimize back, click -. Click the selected product or its version, to refine search results even more.
If the search engine suspects you have mistyped you query, then it may suggest the correct variant.
For example, if you search for troan, the search engine may change your query to trojan.
If no search results are found, make sure you entered your search query without typos, or try to use synonyms or make your query more general. For example, instead on "error 666" enter activation error.
To inform us of zero search results, click the green Feedback button on the left. In the text field describe the problem you encountered (for example, no results for search query "error 666") and click Send.
Your feedback helps us to make the support site more informative and friendly.
To resolve issues with Kaspersky Lab products, send a request to Kaspersky Lab Technical Support via My Account.
Good luck in your search!
Each KB article has its own identification number (ID). If you know an article ID, then type it in the search string on the Kaspersky Lab support site. Once you click the Search button or press Enter on the keyboard, the required article will open.
Or if you know an article ID, then to open the article simply add this ID to the link http://support.kaspersky.com. For example, to open article 8240, enter http://support.kaspersky.com/8240 in the address bar of your browser.
To find the exact phrase of word form, put your search query in quotation marks. For example, if you enter databases are corrupted as a search query, then the search results will include articles that contain the words anti-virus, databases, corrupted, and the articles that contain their word forms.
If, however, you put your search query in quotation marks – “databases are corrupted” – then articles that contain exactly this phrase will be found.
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