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in the message describe the problem and include the following data: - the place where Kaspersky Anti-Virus was purchased - customer's information: full name (if the customer is a private person) or the name of the organization (if the product was purchased for the organization) - the exact purchase date - full registration number of your Kaspersky Anti-Virus license (the number is given in the registration card)
attach to the e-mail the prematurely expired key file
After you have filled in the HelpDesk form, you can choose one of three variants how to attach a file to the form:
žUpload of your files directly from this web-form: you can attach the necessary files to the message using this web-form.
žUpload your files on Kaspersky Lab's FTP server manually: you can attach the necessary files to your message by uploading them on the Kaspersky Lab's FTP server in the folder with the name of your request number.
Base de connaissances
Informations produit
Configuration requise
157 
06.10.2009 15:22
After you have filled in the .jpg)
