in the message describe the problem and include the following data: - the place where Kaspersky Anti-Virus was purchased - customer's information: full name (if the customer is a private person) or the name of the organization (if the product was purchased for the organization) - the exact purchase date - full registration number of your Kaspersky Anti-Virus license (the number is given in the registration card)
attach to the e-mail the prematurely expired key file
After you have filled in the HelpDesk form, you can choose one of three variants how to attach a file to the form:
-Upload of your files directly from this web-form: you can attach the necessary files to the message using this web-form.
-Upload your files on Kaspersky Lab's FTP server manually: you can attach the necessary files to your message by uploading them on the Kaspersky Lab's FTP server in the folder with the name of your request number.