If installation or removal of a Kaspersky Lab home product stops with an error, please get the trace files of the perocess to help Technical Support diagnose the issue.
Removal trace files ate created automatically in Kaspersky Lab home products. By default, the files are saved to the %temp% folder (usually C:\Windows\Temp or C:\Documents and Settings\<profile name>\LocalSettings\Temp) with the names of the following type:
To locate trace files of the removal process:
In Windows Vista, Windows Installer version 4.0 is installed by default. If you are using Windows Vista or Windows Installer version 4.0, removal trace files are saved under the name MSI<charset>.log (for example, MSI8ba62.LOG) to the %TEMP% folder.
If trace files were not created automatically by some reason, please enable logging manually. To get trace files of the installation or removal process:
Installation logs is created when during installation and removal of the application, with separate files for each process. If MSI*.log files already exist in the the Temp folder, you can find the files you need according to their creation date.
Create a request to Kaspersky Lab Technical Support via the My Kaspersky portal. Attach the following log files to your request:
You can find detailed instructions on how use My Kaspersky on the Online Help page.
How to register in My Kaspersky Account?
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