How to get installation and removal traces of Kaspersky Lab products

 

 

General articles: Dumps and Reports

 
 
 

How to get installation and removal traces of Kaspersky Lab products

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2016 Oct 27 ID: 2042
 
 
 
 

If installation or removal of a Kaspersky Lab home product stops with an error, please get the trace files of the perocess to help Technical Support diagnose the issue.

Removal trace files ate created automatically in Kaspersky Lab home products. By default, the files are saved to the  %temp% folder (usually C:\Windows\Temp or C:\Documents and Settings\<profile name>\LocalSettings\Temp) with the names of the following type: 

  • kl-install-yyyy-mm-dd-hh-mm-ss.log
  • kl-setup-yyyy-mm-dd-hh-mm-ss.log
 
 
 
 
 

How to locate trace files

 
 
 
 
 

What to do if the trace files were not created

 
 
 
 
 

How to create a request to Technical Support

 
 
 
 
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