Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

 

 

General articles: Troubleshooting

 
 
 

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

Back to "Troubleshooting"
2016 May 17 ID: 10663
 
 
 
 

In rare cases, installation or removal of a Kaspersky Lab product can be interrupted, which causes incomplete installation or removal. This can result in incorrect functioning of the keyboard or the mouse after the computer restarts; please allow a couple of minutes for the problem to disappear.

If the error remains, restart your computer again.

If it did not help, use the instruction below to eliminate the problem.

 
 
 
 
 

1. Create the Rescue Disk

 
 
 
 
 

2. Start the Rescue Disk

 
 
 
 
 

3. Backup the Registry

 
 
 
 
 

4. Edit the Registry

 
 
 
 
 

5. Reboot and remove your Kaspersky Lab product

 
 
 
 
 

6. Use KAVRemover

 
 
 
 
 

7. Provide information to Technical Support

 
 
 
 
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