In some cases Kaspersky Lab Technical Support specialists need to get from you a screen copy with an error message or with a settings window of a Kaspersky Lab product (a Technical Support expert will inform you about the kind of the display to be sent).
To create a screenshot, perform the following actions:
To create a snapshot of a certain window, perform the following actions:
You can find more detailed information on how to create a screen copy on the official Apple Technical Support site:
After you have made a required screenshot, create a request to Kaspersky Lab Technical Support via the My Account service. Attach the screenshot to the request.
Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.
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