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What can be done if the key file / activation code has been lost or deleted by mistake

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2013 Dec 09 ID: 5006
 
 
 
 

It is possible to restore a key file / activation code that has been lost or deleted by mistake.


For restoration of a key file / activation code you should contact:

In either case you should provide the following data:
  • the place where you have purchased the Kaspersky Lab product;

  • the customer's name:

    • full name if the customer is an individual;
    • the name of the organization, if the customer is a legal entity;

  • the exact purchase date;

  • the online order number (if you have purchased the Kaspersky Lab product online).
    The online order number can be found in the confirmation e-mail that was sent to you after the purchase;
  • key file number. 

Key file number is a file of the following format: xxxx-xxxxxx-xxxxxx. It can be found in the *.pdf certificate file you received by e-mail when purchasing the product in the eStore / from Kaspersky Lab partners, or in a printed document if you purchased the product from a Kaspersky Lab partner.  

  • a description of the issue.

 
 
 
 
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