General articles: Removing other software

 
 
 

Trend Micro: fail to install a Kaspersky Lab product

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2013 Aug 22 ID: 3265
 
 
 
 

In some cases after uninstallation of a Trend Micro product by standard Microsoft Windows tools, system registry may contain remains of the product. Therefore, installation of a Kaspersky Lab product may stop with an error. To fully uninstall a Trend Micro product, perform the following actions:

 
 
 
 
 

1. Uninstalling with standard Microsoft Windows tools

 
 
 
 
 

2. Uninstalling Trend Micro with Trend Micro Diagnostic Toolkit

 
 
 
 
 

3. What to do if the above resolutions did not help

 
 
 
 
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