Log application events

Diagnostic information about application events can be obtained using dump files, log files and ETL files. Technical Support may request these files to troubleshoot issues.

Dump files represent the state of the working memory of Kaspersky Anti-Ransomware Tool for Home at the moment these files are created. Dump files are generated automatically each time the application crashes. Dump files are stored in the folder %AllUsersProfile%\Kaspersky Lab\AntiRansom4\logs. These files have the AntiRansom*.dmp name format, where * stands for some additional details such as the application version or file creation date and time.

Log files are used to record detailed information about application activity. By default, logging of application events is disabled. Log files are stored in the folder %AllUsersProfile%\Kaspersky Lab\AntiRansom4\logs. These files have the AntiRansom*.log name format, where * stands for some additional details such as the application version or file creation date and time.

ETL files are generated automatically each time the application has a performance issue and are used to record information about the event. If it happens, you are prompted to send ETL files to Kaspersky for further analysis. ETL files are stored in the folder %AllUsersProfile%\Kaspersky Lab\AntiRansom4\logs. These files have the *.PERF*.etl name format, where * stands for some additional details such as the application version or file creation date and time.

Log files may take up a lot of disk space. It is recommended to enable logging on the request of Technical Support. After diagnostic information is collected, turn off logging to prevent running out of disk space.

To enable application logging:

1. Open the main application window.
2. In the lower left corner, click .
3. Scroll down and click Advanced.
4. Select the Application logging check box.

   When the check box selected, you can specify the detail level of logs.

5. In the Detail level drop-down list, select one of the following levels:
   • Recommended.
   • Maximum.

   Kaspersky Anti-Ransomware Tool for Home will log application events.

When you exit the Settings section, you will be prompted to save the changes or leave the section without saving. Don't forget to save the changes if you want them to apply.

Dump files and log files are stored in a non-encrypted format and may contain confidential data. You can view the contents of these files by opening one in a text editor (for example, Notepad). Dump files and log files are deleted permanently when the application is removed. Kaspersky does not automatically collect dump files or log files.