Sometimes after removal of Trend Micro software with the standard means and the computer restart some records may still remain in the system registry and prevent a Kaspersky Lab product from installation.
Thus, it is very important to remove Trend Micro software before installation of a Kaspersky Lab product.
Before the files are copied onto a hard disk the Setup Wizard scans the disk for software incompatible with Kaspersky Lab applications. Records in the system registry are recognized by the Setup Wizard as fully installed Trend Micro software, even though the product was removed and is no longer installed on the PC. As a result Kaspersky Lab Setup Wizard asks to delete the detected incompatible software manually and terminates the installation process.
In order to fully uninstall Trend Micro and its records from the system registry, use the following resolutions:
Resolution 2. Uninstalling Trend Micro with Trend Micro Diagnostic Toolkit
In order to fully uninstall Trend Micro software from your computer, you can use a special utility Trend Micro Diagnostic Toolkit by Trend Micro (TISSUPRT (C) Trend Micro, Inc).
Try to install your Kaspersky Lab product once again.
Top of page
What to do if the above resolutions did not help
If all remains of your previous anti-virus software were removed, or you have not had any anti-virus software installed on your computer, but you cannot install a Kaspersky Lab product, then create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach to your request a report created using Getsysteminfo.
In the request, do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.
Top of page