Kaspersky Internet Security 2010

	Useful references
	How to reboot your PC in Safe mode? How to remove third-party software: uninstallation tools Express Installation Guide of Kaspersky Internet Security 2010 Express Installation Guide of Kaspersky Anti-Virus 2010 Applications which are not compatible with Kaspersky Internet Security 2010 Applications which are not compatible with Kaspersky Anti-Virus 2010 How to skip scan for incompatible Software when installing Kaspersky Internet Security 2010/Kaspersky Anti-Virus 2010

Sometimes after removal of Avast anti-virus software with the standard means and the computer restart some records may still remain in the system registry and prevent a Kaspersky Lab 2010 product from installation.

Before the files are copied onto a hard disk the Setup Wizard scans the disk for software incompatible with Kaspersky Lab applications. Records in the system registry are recognized by the Setup Wizard as fully installed Avast software, even though the product was removed and is no longer installed on the PC. As a result Kaspersky Lab Setup Wizard asks to delete the detected incompatible software manually and terminates the installation process.

In order to fully uninstall Avast software perform the following actions.

Solution 1: Automatically delete Avast anti-virus:

• in the bottom left corner click the Start button
• perform the following actions:
• for Windows XP:
• select the Control Panel item

• in the Control Panel window click Add or Remove programs

• for Windows Vista and Windows 7:
• select the Contorl Panel item

• in the Control Panel window click Programs

• in the Programs window select Programs and components

• in the list of programs select the Avast anti-virus
• perform the following actions:
• for Windows XP:
• click the button Change/Remove
• for Windows Vista and Windows 7:
• double-click the application name
• in the avast! Antivirus setup click the Uninstall button
• click the Next button
• in the avast! Warning window click the Yes button to confirm that you want to uninstall the software
• wait until the process is completed

• in order to fully remove the Avast software, you will be asked to restart your computer
• in the avast! Antivirus setup window, you will see the following message: "The product was successfully uninstalled. Some files may stay in their current locations until the next reboot, though". In order to restart your computer immediately after the uninstallation, select the Restart option
• click the Finish button.

Try to install your Kaspersky Lab product version 2010 once again.

As a result Avast anti-virus will be removed from your computer. If Avast anti-virus has been successfully removed from your computer you do not need to perform the following steps. If an error message informs that Avast anti-virus removal was unsuccessful you will have to delete Avast anti-virus manually.

Solution 2: Manually delete Avast anti-virus:

To manually remove Avast product, use a special Avast removal tool aswclear.exe. 

• Download the tool aswclear.zip.
• Unpack the archive into a folder, using, for example, WinZip.
• Reboot in Safe Mode.
• Run the file aswclear.exe.

• In the Select product to uninstall field, select the required product you want to uninstall.
• If you installed Avast in a different folder than the default, then select the required folder in the field Enter path to folder where selected product is installed.

Be careful, the content of any folder you choose will be deleted.

• Click the Uninstall button. Wait till the process is completed.
• After the Avast software is uninstalled, the Question window appears. It will contain the following information: "Remaining items will be removed after restart. Do you wish to restart now?". Click the Yes button to restart your computer.

Try to install your Kaspersky Lab product version 2010 once again.

If all remains of your previous anti-virus software were removed, or you have not had any anti-virus software installed on your computer, but you cannot install a Kaspersky Lab product version 2010, then create a request to Kaspersky Lab Technical Support via the HelpDesk webform. Attach to your request a report created using Getsysteminfo.

In the HelpDesk webform, do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.