Kaspersky Internet Security 2010

Sometimes after removal of Norman Virus Control with the standard means and the computer restart some records may still remain in the system registry and prevent a Kaspersky Lab product from installation.

In order to fully uninstall Norman Virus Control and its records from the system registry, use the following resolutions:

Resolution 1. Uninstalling Norman Virus Control with standard Microsoft Windows means

Step 1. In the bottom left corner click the Start button.

Step 2. Perform the following actions:

• for Windows XP:
• select the Control Panel item

• in the Control Panel window click Add or Remove programs

• for Windows Vista:
• select the Control Panel item

• in the Control Panel window click Programs

• in the Programs window select Programs and Features

Step 3. In the list of programs select the Norman Virus Control.

Step 4. Perform the following actions:

• for Windows XP:
• click the button Change/Remove
• in the dialog window that will open, confirm that you want to uninstall the application by clicking the Yes button
• for Windows Vista:
• double-click the application name
• confirm that you want to uninstall the application by clicking the Yes button

Step 5. The uninstallation process starts. Wait until the process is completed.

Step 6. In order to fully remove Norman Virus Control, you will be asked to restart your computer. In the Norman Virus Control window, you will see the following message: "You must restart your system for the configuration changes made to Norman Virus Control to take effect. Click Yes to restart now or No if you plan to rеstart later". In order to restart your computer immediately after the uninstallation, click the Yes button

Step 7. Try to install your Kaspersky Lab product version once again. If Norman Virus Control has been successfully uninstalled from your computer, you do not need to perform the following steps.

If Norman Virus Control has been successfully uninstalled from your computer, you do not need to perform the following steps.

As a result Norman Virus Control will be removed from your computer. If Norman Virus Control has been successfully removed from your computer you do not need to perform the following steps. If an error message informs that the Norman Virus Control removal was unsuccessful you will have to delete Norman Virus Control manually.

Resolution 2. Uninstalling Norman Virus Control using Delnvc5.exe

To remove Norman Virus Control, use a special Norman Virus Control removal tool Norman Delnvc5.exe (DELNVC5 (C) Norman ASA). In order to uninstall Norman Virus Control, perform the following actions: