Kaspersky Internet Security 7.0 MP1 (build 7.0.1.325)

	Useful links
	How to get dump of AVP.EXE process How to create a report file using GetSysteminfo utility

After installing Kaspersky Labs products version 6.0 and 7.0 there may occur situations when the operating system runs not stable, for example by either computer or task start messages about errors in the OS work appear. The case might be a conflict of the product with some third-party software installed on the PC, or with the componentry drivers of your PC. If an error occurs during a task performance then it is necessary to get tracing files of the product components.

How to get program tracing files: 

• download the kavlog7.zip utility from our server 
• unpack the archive kavlog7.zip 
• run the file kavlog7.exe on the computer where you have the problem 
• select the necessary Level

• Click the Comp. button if you would like to enable trace of a definite component, i.e.: 
• AVEngine – work of the program „engine“ 
• BL – business logic 
• File Monitor –File Monitor 
• GUI – graphic user interface 
• Licensing – program licensing 
• On-Demand Scan – the On-Demand Scan task 
• PDM – proactive defense run under the OS Windows XP and below 
• PDM2 – proactive defense run under Windows Vista 
• Process Monitor – monitor which traces work of the OS processes 
• Scheduler – working schedule of the program components and tasks 
• Task Manager – working manager of the program components and tasks

• choose the necessary component, in the Level field enter the trace level for this component and click OK

When contacting technical support the expert should know the necessary tracing level. If it was not specified then it is recommended to set Level Notify (500) 

• enable tracing by clicking Turn trace on button 

• reproduce the problem once again 
• click Send to KL(via ftp) button, to send the received tracing files (you will have to run the KAVLOG7.EXE utility once again) 

• enter the SRF number (which was given to your inquiry in the HelpDesk Form and click OK or click Cancel to save the tracing files locally.

After the tracing files have been sent the utility service should be stopped by clicking Turn trace off otherwise the utility will go on recording files until the hard drive is full!

If you are receiving tracing for the first time and have not contacted technical support yet, then the tracing files can be found in the following folder: 

• for the OS Windows Vista the tracing files reside by default in the directory C:\ProgramData\Kaspersky Lab\ 
• for the OS Windows XP the tracing files reside by default in the directory C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\ 
• for the OS Windows 2000 the tracing files reside by default in the directory C:\Documents and Settings\All Users.WINNT\Application Data\Kaspersky Lab\ 
• for the OS Windows NT reside the tracing files be default in the directory C:\WINNT\Profiles\All Users\Application Data\Kaspersky Lab\AVP6 
• for the OS Windows 98 and Windows ME reside the tracing files by default in the directory C:\WINDOWS\All Users\Application Data\Kaspersky Lab\AVP6

For Kaspersky Labs products version 7.0:

• for the OS Windows Vista the tracing files reside by default in the directory C:\ProgramData\Kaspersky Lab\
• for the OS Windows XP the tracing files reside by default in the directory C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\
• for the OS Windows 2000 the tracing files reside by default in the directory C:\Documents and Settings\All Users.WINNT\Application Data\Kaspersky Lab\
• for the OS Windows NT reside the tracing files be default in the directory C:\WINNT\Profiles\All Users\Application Data\Kaspersky Lab\AVP7
• for the OS Windows 98 and Windows ME reside the tracing files by default in the directory C:\WINDOWS\All Users\Application Data\Kaspersky Lab\AVP7

Files are created in the text format with the unique name [product name]_[creation date]_[creation time - GMT].

For the OS’s Windows Vista, Windows XP and Windows 2000 the directories into which the tracing files are saved are hidden. In order to get access to these directories, do the following: 

• Go to Start > Control Panel 
• In the Control Panel window select Folder Options 
• In the Folder Options window go to the View tab 
• In the Advanced settings field find and check the item Show hidden files and folders 
• Click OK 
• Minimize the Folder Options window