Kaspersky Anti-Virus 6.0 for Windows Workstations MP3 (version 6.0.3.830)
A new option has been added to Kaspersky Labs products version 6.0/7.0 – the option to automatically send system dumps to Kaspersky Labs developers for detailed investigation. The dump is generated and sent to Kaspersky Labs developers automatically once a failure in the work of a program occurs.
Upload of a system dump onto Kaspersky Labs’ servers does not result in automatic creation of a request to Kaspersky Labs Technical Support; thus the user will not be answered and info about the program crash will be dealt by the developers one-sidedly without a reply to the user.
If you would like to get a detailed description of a program failure and further recommendations how to resolve such situations, create a request to the Technical Support via the HelpDesk web-form. Add the following data to the request:
program failure dump:
for Windows Vista the dump is automatically saved to the folder C:\ProgramData\Kaspersky Lab\AVP7
for Windows XP the dump is automatically saved to the folder C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP7
for Windows 2000 the dump is automatically saved to the folder C:\Documents and Settings\All Users.WINNT\Application Data\Kaspersky Lab\AVP7
For Kaspersky Anti-Virus 6.0 for Windows Workstations MP3 the path to the folder is almost the same, the only difference is the folder AVP6 is used instead of the folder AVP7.
report of the GetsystemInfo utility
detailed description of what has happened on your computer
Knowledge base
Product Info
System requirements
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2009 Jun 03 11:13
For Kaspersky Anti-Virus 6.0 for Windows Workstations MP3 the path to the folder is almost the same, the only difference is the folder AVP6 is used instead of the folder AVP7. 