Errors Interpretation Database

Error description

Incorrect user name or password
Type of error:
  • Database update
  • Solution:

    Cause: the error occurs if a non-existing account is specified in the update settings or the password for the account is incorrect.

    Resolution: specify an existing account or enter the password once again.


    Upon changes run updates once again.

    If the given solution did not help to eliminate the problem, contact Kaspersky Labs Technical Support via the HelpDesk Form.