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Kaspersky Anti-Virus 5.0 Personal MP5 (build 5.0.676)

 

Error-message “The Anti-Virus database is corrupted”

 ID Article: 401    Other languages:  Polski  Русский      Views for 7 days 7    Last modified on 2009 Jun 02 18:34 Printable version

Concerning to:
  • Kaspersky Anti-Virus 5.0 Personal MP5 (build 5.0.676)
  • Kaspersky Anti-Virus 5.0 Personal MP4 (builds 5.0.522 - 5.0.527)
  • Kaspersky Anti-Virus 5.0 Personal Pro MP5 (build 5.0.676)
  • Kaspersky Anti-Virus 5.0 Personal Pro MP4 (builds 5.0.522 - 5.0.527)
  • Kaspersky Anti-Virus 5.0 SOS
  • Kaspersky Anti-Virus 5.0 for Windows Workstations MP5 (builds 5.0.676 - 5.0.712)
  • Kaspersky Anti-Virus 5.0 for Windows Workstations MP4 (builds 5.0.527 - 5.0.528)
  • The error message “database is corrupted” which is displayed when downloading the Anti-Virus can be connected either with the fact that the service file kavset.xml is corrupted/ missing or with a problem in the MSXML system library.

    To rectify the problem, update the anti-virus databases. If you update from a local source (but not from the Kaspersky Lab server), check if the databases located on this source are correct before starting the task. If the update error is reproduced again after the update, register the library msxml3.dll the following way:

    1. go to Start > Run

    2. in the open window in the Open field enter

    regsvr32 C:\WINDOWS\system32\msxml3.dll

    and click OK

    If registration of the library succeeded you will get the following message:

    3. run the update task once again.

    If having registered msxml3.xml and having updated the databases the message does not disappear, enable Service and Updater tracing, start the update task again and send tracing logs to Kaspersky Lab.

    How to get tracing files?


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