Applies to Kaspersky PURE
The causes of the error might be:
- No Internet connection on the computer
- No rule for a Kaspersky Lab’s product is created in the allowing rules of the Firewall installed on the PC
Resolution: check if you have the Internet access (by launching the browser Internet Explorer). If Firewall is installed on your computer, make sure that an allowing rule is created for the process avp.exe in the Firewall settings.
Firewall secures your computer protection on local networks and Internet. Firewall is a program which monitors data transfered via Internet or local networks. According to the Firewall settings, it blocks or allows data transferring.
In some cases the error may be caused by the incorrectly set system date. You can find detailed instructions on how to check the system date and time in KB3508.
If the recommendations described above did not help to resolve the problem, try to activate later (in about an hour).
If the error keeps repeating, create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. In the request describe in details the situation and actions which you performed to resolve the problem.