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Support status information for Kaspersky Lab software

Possible variants:

  1. Supported. Meaning that the entire scope of support services is provided for the version:
    • release of patches for the application (addressing detected bugs),
    • rendering technical support over phone / web,
    • release of antivirus database updates (required to protect your computer/server/mobile device).

    The status Supported may be limited in time. End-of-support date and date of final guaranteed antivirus database update are indicated in this case.

    • Limited support. Meaning that the following services are available for the version:
      • rendering technical support over phone / web,
      • release of antivirus database updates (required to protect your computer/server/mobile device).

      No new patches released for this version.

      The status Limited support may be limited in time. End-of- support date and date of final guaranteed antivirus database update are indicated in this case.

    • Version is not supported. No technical support or patches are available for this version. The only support service available being antivirus database updates.

      Date of final guaranteed antivirus database update should be indicated.

    • End of life. Kaspersky Lab no longer supports this version. No technical support or patches are available for this version. Support of database updates for this version is not guaranteed (although might continue for a certain period of time).