Sometimes to rectify malfunctioning of Kaspersky Lab products Kaspersky Lab experts need a dump file of a process.
Under Windows 7 OS you can create a dump file for any process loaded in the RAM using Windows Task Manager. In order to get the process dump, do the following:
AVP.EXE – is the name of the process for Kaspersky Lab products. You can find detailed info on how to create dump of the avp.exe process in KB5764.
do not publish How to upload a file using FTP when I create a request to Kaspersky Lab Technical Support?How to get dump of AVP.EXE process for 2009/2010 products and for Kaspersky PURE/ PURE R2
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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