The actions described below are NOT RECOMMENDED to perform without guidance of the Technical Support expert. Accidental enabling of the product traces might result in the loss of free space on the hard drive.
Once Kaspersky Small Office Security 2 for File Server is installed there may appear situations when the OS functions unstable. For example, at computer or task start there appear error messages informing about errors in the OS work. In this case, most probably, the program conflicts with any software installed on your computer or with system drivers. If an error occurs during a task performance in this case you should get trace files of the application components:
Technical Support expert should advise you which trace level to configure. If the trace level has not been specified, it is recommended to set the level to Normal (500).
If a component (or its subsystem) that caused the failure is identified, then before tracing it is recommended to disable all components of Kaspersky Small Office Security 2 for File Server except the problem one. For example, if the Web Anti-Virus component does not function, disable all protection components, but for Web Anti-Virus.
Service utilities to collect information in Kaspersky Small Office Security 2 for File ServerHow to upload report files to Kaspersky Lab servers in Kaspersky Small Office Security 2 for File Server?How to save report files locally in Kaspersky Small Office Security 2 for File Server?
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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