How to get trace of the application components in Kaspersky Small Office Security 2 for File Server?

 

 

Kaspersky Small Office Security 2.0 (FS)

 
 
 

How to get trace of the application components in Kaspersky Small Office Security 2 for File Server?

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2012 Jul 30 ID: 5408
 
 
 
 

Applies to Kaspersky Small Office Security 2 for file Server

Warning The actions described below are NOT RECOMMENDED to perform without guidance of the Technical Support expert. Accidental enabling of the product traces might result in the loss of free space on the hard drive. 

Once Kaspersky Small Office Security 2 for File Server is installed there may appear situations when the OS functions unstable. For example, at computer or task start there appear error messages informing about errors in the OS work. In this case, most probably, the program conflicts with any software installed on your computer or with system drivers. If an error occurs during a task performance in this case you should get trace files of the application components: 

  1. Open the main application window
  2. Click on the Support link in the botton part of the window 
  3. Click Support tools in the bottom part of the Support window
  4. In the Traces section select the trace level: 
    • critical (100) 
    • high (200) 
    • diagnostic (300) 
    • important (400) 
    • normal (500) 
    • low (600) 

      Warning Technical Support expert should advise you which trace level to configure. If the trace level has not been specified, it is recommended to set the level to Normal (500). 

       

    • Click on the Enable button
    • Reproduce the problem

WarningIf a component (or its subsystem) that caused the failure is identified, then before tracing it is recommended to disable all components of Kaspersky Small Office Security 2 for File Server except the problem one. For example, if the Web Anti-Virus component does not function, disable all protection components, but for Web Anti-Virus

  1. Click on the Disable button
  2. Close all windows.
  3. Reboot your computer.
 
 
 
 
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