Kaspersky Small Office Security 2.0 (File Server)

 
 
 

How to export update logs in Kaspersky Small Office Security 2 for File Server?

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2012 Jan 24 ID: 6049
 
 
 
 

Applies to Kaspersky Small Office Security 2 for File Server

In order to resolve the problem appeared, Kaspersky Lab Technical Support is required to receive a detailed report of update process performed by Kaspersky Small Office Security 2 for File Server. During update, all results are registered in the report.

In order to get a detailed update report, perform the following actions:

Step 1. Enable the option of logging non-critical events

In order to register all events of Kaspersky Small Office Security 2 for File Server, perform the following actions:

  1. Open the main application window.
  2. In the top right corner of the window click the Settings link.

     

  3. In the Settings window go to the General tab.
  4. In the left part of the Settings window select the Reports and Storage section.
  5. In the right part of the window in the Include in the reports section check the Non-critical events box.
  6. In the Settings window click the OK button.

  7. Close the main application window. 

Step 2. Run databases update

Run databases update task in Kaspersky Small Office Security 2 for File Server.

Step 3. Wait until the process is completed or ends with an error

Step 4. Export to a file the update report

In order to export the report, perform the following actions:

  1. Open the main application window.
  2. In the top right corner of the window click the Report link.

  3. In the bottom right part of the Protection status window click the Detailed report button.

  4. In the left part of the Detailed report window in the drop-down menu select the Update section.
  5. In the top right corner of the window click the Save button.

  6. In the Save as window select a folder where you want to save the report.
  7. Enter a unique name for the report file.
  8. Click the Save button.

  9. In the Detailed report window click the Close button.
  10. In the Protection status window click the Close button.
  11. Close the main application window. 

Step 5. Archive the created file

Add the created file to the archive with the unique name (for example, using WinZip).

Step 6. Create a request to Kaspersky Lab Technical Support

Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Describe your problem in all details and attach the created report.

Step 7. Disable the option of logging non-critical events

 
 
 
 
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