Sometimes to rectify malfunctioning of Kaspersky Lab products Kaspersky Lab experts need a dump of a process.
Under WindowsServer 2008 OS you can generate a dump for any process loaded in the RAM using Windows Task Manager. In order to get the process dump, do the following:
AVP.EXE – is the name of the process for Kaspersky Lab products.
How to get dump of AVP.EXE process of Kaspersky Small Office Security 2 for File Server?How to get a process dump in Windows Server 2003
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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