Error "We cannot verify that the databases comply with the End User License Agreement”

Latest update: February 02, 2024 ID: 7728
 
 
 
 

Issue

The error "We cannot verify that the databases comply with the End User License Agreement" appears upon database update attempt.

Solution

  1. Check the system date and time.
  2. If the system date and time are correct, but the issue persists, reactivate the application.
  3. If the instructions above did not help, reinstall the application using the instructions below.

What to do if the issue persists

If the issue persists, contact Kaspersky Customer Service.

You can look up your problem on our Forum or create a new topic with a detailed description of the issue.

If you require full Customer Service, purchase one of the supported Kaspersky applications for home.

 
 
 
 

How to reinstall a Kaspersky application

 
 
 
 
 
Did you find this article helpful?
What can we do better?
Thank you for your feedback! You're helping us improve.
Thank you for your feedback! You're helping us improve.