How to create trace files for the Kaspersky Endpoint Security for Windows management plug-in in Kaspersky Security Center

Latest update: March 25, 2024 ID: 9348
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Security Center 14.2 (version 14.2.0.26967)
  • Kaspersky Security Center 14 (version 14.0.0.10902)
  • Kaspersky Security Center 13.2 (version 13.2.0.1511)
  • Kaspersky Security Center 13.1 (version 13.1.0.8324)
  • Kaspersky Security Center 13 (version 13.0.0.11247)
 
 
 
 

Kaspersky technical support may request a trace file in order to troubleshoot issues with the management plug-in for Kaspersky Endpoint Security for Windows.

To create a trace file for the management plug-in:

  1. Download the archive on the computer with the Administration Console installed:
  2. If Kaspersky Endpoint Security for Windows is installed on the computer with the Administration Console, make sure that Self-Defense is disabled in the application.
  3. Unpack the archive and run the file:
    • For 32-bit operating systems: Trace_ON_x32.reg
    • For 64-bit operating systems: Trace_ON_x64.reg
  4. Restart the Administration Console.
  5. Reproduce the situation in which the issue with the application management plug-in arose.
  6. Disable tracing. To do so, run the following file from the archive:
    • For 32-bit operating systems: Trace_OFF_x32.reg
    • For 64-bit operating systems: Trace_OFF_x64.reg
  7. Send the resulting file to Kaspersky technical support via Kaspersky CompanyAccount.

By default, the management plug-in trace files will be created in the hidden folder:

  • For versions 11.6.0–11.9.0: %ProgramData%\Kaspersky Lab\KES\Traces
  • For versions 11.10.0 and later: %ProgramData%\Kaspersky Lab

Trace files have the following format: KES.Version number_Date of creation_Time of creation_PID.AdminGUI.log


Kaspersky Endpoint Security for Windows plug-in trace file.

 
 
 
 
 
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