In order to restore initial state of Kaspersky PURE 3.0, reinstall the application.
To do this, perform the following actions:
In an email message from the eStore click the link to download the distributive. If the link validity period has expired, download the distributive from the Kaspersky Lab site. You can find detailed instructions on the following web pages:
In order to uninstall Kaspersky PURE 3.0 from the computer, perform the following actions:
If the Kaspersky icon is hidden, click the Show hidden icons button , then right-click the Kaspersky icon and select Exit from the open menu.
In order to install the application after the computer is rebooted, perform the following actions:
If access to Kaspersky PURE 3.0 was password-protected, when closing the application you will be asked to enter your password to Kaspersky PURE 3.0. If you forgot the password, try to restore the password to Kaspersky PURE 3.0.
If during the uninstallation of Kaspersky PURE 3.0 an error message appears or you have any issues, then create a request to Kaspersky Lab Technical Support via My Kaspersky Account service. Describe your problem in all the details. Attach to your request the following:
Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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