During the installation of Kaspersky PURE 3.0 the error "Kaspersky PURE 3.0 was not installed successfully. Your computer might be infected." may occur. If the error appears, Kaspersky PURE 3.0 setup wizard will offer you to download a special tool to disinfect your infected computer from viruses and other types of malware — Kaspersky Virus Removal Tool.
If computer disinfection with the help of Kaspersky Virus Removal Tool seems not possible, then use Kaspersky Rescue Disk.
You can create a rescue disk on a CD/DVD or removable USB device and then boot the computer from the created rescue disk.
Kaspersky Rescue Disk is not yet compatible with Windows 8.1.
In order to get detailed information, create a request to Kaspersky Lab Technical Support via the My Account service. Read FAQ for My Account to find detailed instructions on how to work with the service.
Kaspersky Lab would like to apologize for any inconveniences.
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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