Some errors might occur when deleting Kaspersky Lab products via Start > Control Panel > Add\Remove Programs (Add/Remove Programs). As a result the application may not uninstall correctly or remnants of the application may remain in the system. In order to fully remove the installed Kaspersky Lab product, use the kavremover utility (the utility deletes all activation data and you will need to activate an installed product copy once again).
Removal utility enables complete uninstall of the following products:
In order to fully uninstall the product, perform the following actions:
The utility can be started via the command line (under the guidance of technical support specialists). To do it, send a request to the Kaspersky Lab Technical Support service via My Kaspersky Account.
If you had more than one Kaspersky Lab product on the computer, you should rerun the removal tool and chose that product from the list and remove this too.
By default, a log file with the name kavremover xxxx-xx-xx xx-xx-xx (pid xxxx).txt will be saved in the folder where the utility is located. You can find the full version number of kavremover.exe in the log file.
The utility kl1_log is designed to collect information about network. In order to get a log of kl1_log, perform the following actions:
The log file will be saved in the root directory of the disk C: with the unique name _ids.
Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach the log-file _ids.log to your request.
See how to manage My Kaspersky Account in FAQ for My Kaspersky Account.
The AVZ utility collects information about your computer, analyzes launched processes for a malicious code unknown to Kaspersky Lab yet. The AVZ utility downloads the latest antivirus databases, scans the system for a malicious code, disinfects/removes infected files and creates a report with scan and analysis results of its work.
To start working with the utility, do the following:
To run the AVZ utility, do the following:
Once the script has been executed, your computer restarts. The results are logged in two files which are saved in the LOG folder located in the avz4 folder:
Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach the file KL_syscure.zip to your request.
System Restore is a special Windows option which allows to restore your operating system after crashes or malfunctioning to the moment when it worked properly.
However, in some cases you may be required to disable the System Restore option (for example, to delete infected files detected by a Kaspersky Lab product in the _Restore folder). To turn off the System Restore option, do the following:
In order to disable the option of system restoration on computers working under OS Windows 7, perform the following actions:
In order to disable the option of system restoration on computers working under OS Windows Vista, perform the following actions:
In order to disable system restore for OS Windows XP, do the following:
After the System Restore option is disabled, start a full scan process in your Kaspersky Lab product:
Once the full scan process is successfully complete, enable the System Restore option.
In order to export a registry section to a file, perform the following actions:
In order to restore registry keys from a file, perform the following actions:
How to export / import registry keys in Windows XP/2003
If you lost or deleted your activation code, then you can restore it the following ways:
If you purchased an online version of the product in our Online Shop, find an activation code in an email message which was sent to you to the email address given in the order. If the message is deleted, then in order to restore activation code, contact the Online Shop. Give the following information in your request:
If you purchased Kaspersky Internet Security in the Online Shop, then you can find the necessary contact information to restore your activation code in the Customer Care Center.
If you purchased a box version of the product, then in order to restore an activation code, send a request with the description of your problem to Kaspersky Lab Technical Support via My Kaspersky Account. In your request, please give the following:
You cannot change language in the interface of Japanese, Vietnamese, Chinese, and English versions of Kaspersky Anti-Virus (all versions), Kaspersky Internet Security (all versions) and Kaspersky PURE (all versions).
For all other languages, you can easily change the interface language of your Kaspersky Lab product to English and back to its initial language.
In order to change the current interface language of your Kaspersky Lab product to English, perform the following actions:
Once you perform the actions described above, the product interface language will change to English.
In order to toggle the language back, perform the following actions:
Once you perform the actions described above, the product interface language will toggle back.
Tweaker is a special utility which allows adjusting or fine-tuning protection settings of an operating system or a specific program, e.g. system boot tuning programs, registry optimizers and etc.
Setting is performed by changing values of registry keys or configuration files.
A Tweaker can help to perform the following actions:
On the other hand, tweakers can be used by cyber criminals to control a computer. Using OS and/or program vulnerabilities, cyber criminals can get access to a computer and execute different (malicious) scripts via an installed "tweaker".
Therefore, if a Kaspersky Lab product is installed on your computer and the interactive mode is enabled, it is highly recommended to pay attention to notification messages that inform you of program executions. If the program has started by itself, it is recommended to block such an action.
Interactive and automatic protection modes in Kaspersky Internet Security 2012Interactive and automatic protection modes in Kaspersky Anti-Virus 2012How to change general protection settings in Kaspersky PURE 3.0
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