General articles: Dumps and Reports


How to get a complete memory dump if Windows Vista returns a stop error

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2014 Mar 03 ID: 2056

After the installation of a Kaspersky Lab product, Windows Vista may stop unexpectedly and error message may appear on a blue screen. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. 

If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer. To get the memory dump file, follow the steps below.


1. Limit the amount of physical memory used by OS


2. Get a complete memory dump


3. Send a request to Technical Support

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