After the installation of a Kaspersky Lab product, Windows Vista may stop responding during computer start or a task execution. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer.
By default the operating system creates a kernel memory dump which is not enough to find out what caused the issue. In this case, a complete memory dump is required. To get the memory dump file, follow the steps below.
If the Complete memory dump option is unavailable in the Write debugging information section, do the following:
By default, this file is created in a separate folder under the name MEMORY.DMP.
You can specify any folder to save a dump file in the Dump file field located in the Write debugging information section of the Startup and Recovery window.
25 GB of free disk space or more are necessary to successfully save the complete memory dump upon the system not responding.
Create a request to Kaspersky Lab Technical Support via My Kaspersky Account. Attach the created memory dump to your request.
Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.
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