Note: this utility is not product specific.
After the installation of a Kaspersky Lab product, Windows may "blue screen" or freeze, e.g. while the computer is being started or if some task is being executed. It might be a conflict either with your computer software or with some drivers and a Kaspersky Lab product If such a problem arises, Kaspersky Lab Technical Support should receive a report file of GetSystemInfo utility.
The file is saved to the Desktop.
See how to open Desktop:
If you downloaded and saved an executable file GetSystemInfo5.0.exe, then on the problem computer:
If you downloaded and saved the archive GetSystemInfo5.0.zip, then:
A web page with your GetSystemInfo report will open in your default web browser.
You can add a report address to any text file by pressing the keys Ctrl+V.
Before sending the created report to Kaspersky Lab for analysis, you need to find it on your computer.
If you did not change the file location when creating a report, then the file is saved on the Desktop.
If you changed the file location (by clicking browse), then the file is saved into the specified folder.
Open the folder where you saved the file and check if the file resides in the folder.
How to register in My Kaspersky Account?
Also you can find detailed instructions on how to make a screenshot on the official web site of Microsoft technical support service:
Send a request to Kaspersky Lab Technical Support via My Kaspersky Account. Attach the received screenshot to your request.
See how to manage My Kaspersky Account in FAQ for My Kaspersky Account.
How to get a Complete memory dump when system hangsHow to register in My Kaspersky Account?
The Temp directory is a folder used to store temporary files. When a program ends, the temporary files are deleted. However, sometimes these files are not deleted, for example, when a program is exited improperly. Cleaning, or deleting, the contents of the Temp directory frees up space on your hard disk.
In order to delete all files from the Temp directory and to free up space on the hard drive, perform the following actions:
The folder containing temporary files has been deleted.
After installation of a Kaspersky Lab product, the OS Windows Vista may hang, e.g. during computer start or a task execution. A Kaspersky Lab product might conflict either with your computer software or some drivers. If such a problem arises, Kaspersky Lab Technical Support should get a complete memory dump file generated when the OS hangs.
By default the operating system creates a kernel memory dump which is not enough to find out the reason for the failure. In this case, a complete memory dump is necessary. You can get a complete memory dump the following way:
If you cannot select the Complete memory dump type, do the following:
By default, the dump file is saved by the operating system into its own folder in the MEMORY.DMP file.
You can specify any folder to save a dump file in the Dump file field located in the Write debugging information section of the Startup and Recovery window.
25 GB of free space on the disk or more are necessary to successfully save the complete memory dump upon the system crash.
See how to download a file:
See how to manage My Account in FAQ for My Account.
do not publish How to upload a file using FTP when I create a request to Kaspersky Lab Technical Support?
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