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How to get a complete memory dump if Windows Vista stops responding

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2014 Mar 03 ID: 2142
 
 
 
 

After the installation of a Kaspersky Lab product, Windows Vista may stop responding during computer start or a task execution. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer.

By default the operating system creates a kernel memory dump which is not enough to find out what caused the issue. In this case, a complete memory dump is required. To get the memory dump file, follow the steps below.

 
 
 
 
 

1. Select the Complete memory dump type

 
 
 
 
 

2. Select a folder to save a dump file

 
 
 
 
 

3. Get a complete memory dump

 
 
 
 
 

4. Send a request to Technical Support

 
 
 
 
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