General articles: Dumps and Reports


How to get a complete memory dump if Windows 7 stops responding

Back to "Dumps and Reports"
2014 Mar 03 ID: 3055

After the installation of a Kaspersky Lab product, Windows 7 may stop responding during computer start or a task execution. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. 

If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer. To get the memory dump file, follow the steps below.


1. Select the Complete memory dump type


2. Select a folder to save a dump file


3. Get a complete memory dump


4. Cancel the memory limit


5. Create a request to Kaspersky Lab Technical Support

Was this information helpful?
Yes No

Applies To:

  • Common articles



Feedback on Technical Support Site

Please let us know what you think about the site design, improvements we could add and any errors we need to eliminate

Send My Website Feedback Send My Website Feedback

Thank you!

Thank you for submitting your feedback.
We will review your feedback shortly.