General articles: Dumps and Reports


How to get a complete memory dump when Windows XP returns a stop error

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2014 Mar 03 ID: 6200

After the installation of a Kaspersky Lab product,  Windows XP may stop unexpectedly and error message may appear on a blue screen. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer. To get the complete memory dump, follow the steps below.


1. Select the Complete memory dump type


2. Select a target folder to save memory dump


3. Get a complete memory dump


4. Create a request to Kaspersky Lab Technical Support

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