After the installation of a Kaspersky Lab product, Windows XP may stop unexpectedly and error message may appear on a blue screen. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer. To get the complete memory dump, follow the steps below.
To select the dump type, do the following:
By default, this file is created in a separate folder under the name MEMORY.DMP.
25 GB of free disk space or more are necessary to successfully save the complete memory dump upon the system returning a stop error.
You can specify a different location to save the created dump. Do the following:
Create a request to Kaspersky Lab Technical Support via My Kaspersky Account. Attach the created memory dump to your request.
Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.
How to get dump of AVP.EXE process for 2009/2010 products and for Kaspersky PURE/ PURE R2
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