In some cases after uninstallation of ESET NOD32 by standard Microsoft Windows tools, system registry may contain remains of ESET NOD32. Therefore, installation of a Kaspersky Lab product may stop with an error. To fully uninstall ESET NOD32, perform the following actions:
To remove third-party software using Microsoft Windows tools, do the following:
When you uninstall the third-party product from the computer using Microsoft Windows tools, the Program Files folder may contain remains of previous antivirus product versions. If the folder contains folders/files of antivirus applications, delete them.
Try to install your Kaspersky Lab product once again.
If you attempt to run the ESET Uninstaller in normal mode, it will fail and create an "ERROR!" message text file on your Desktop.
Try to reinstall the Kaspersky Lab product. If during the installation process, the Setup Wizard will again inform you that ESET software incompatible with Kaspersky Lab applications is detected, perform the following actions:
If the remains of the earlier installed anti-virus software are deleted, or any other anti-virus software was not installed earlier, but you still failed to install your Kaspersky Lab product, then send a request to Technical Support via the My Kaspersky Account service. To your request attach report of the Getsysteminfo tool. In the request do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.
You can find the info how to manage My Account in FAQ for My Account.
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