Note: this utility is not product specific.
After the installation of a Kaspersky Lab product, Windows may "blue screen" or freeze, e.g. while the computer is being started or if some task is being executed. It might be a conflict either with your computer software or with some drivers and a Kaspersky Lab product If such a problem arises, Kaspersky Lab Technical Support should receive a report file of GetSystemInfo utility.
The file is saved to the Desktop.
See how to open Desktop:
If you downloaded and saved an executable file GetSystemInfo5.0.exe, then on the problem computer:
If you downloaded and saved the archive GetSystemInfo5.0.zip, then:
A web page with your GetSystemInfo report will open in your default web browser.
You can add a report address to any text file by pressing the keys Ctrl+V.
Before sending the created report to Kaspersky Lab for analysis, you need to find it on your computer.
If you did not change the file location when creating a report, then the file is saved on the Desktop.
If you changed the file location (by clicking browse), then the file is saved into the specified folder.
Open the folder where you saved the file and check if the file resides in the folder.
How to register in My Kaspersky Account?
Also you can find detailed instructions on how to make a screenshot on the official web site of Microsoft technical support service:
Send a request to Kaspersky Lab Technical Support via My Kaspersky Account. Attach the received screenshot to your request.
See how to manage My Kaspersky Account in FAQ for My Kaspersky Account.
How to get a Complete memory dump when system hangsHow to register in My Kaspersky Account?
The Temp directory is a folder used to store temporary files. When a program ends, the temporary files are deleted. However, sometimes these files are not deleted, for example, when a program is exited improperly. Cleaning, or deleting, the contents of the Temp directory frees up space on your hard disk.
In order to delete all files from the Temp directory and to free up space on the hard drive, perform the following actions:
The folder containing temporary files has been deleted.
For Windows 2000, XP, Vista, 7 a password of the local user Administrator is required.
On some computer configurations the key F8 is used to select a physical drive to boot from. In this case select a hard disk drive with installed OS. Once you have pressed Enter, keep pressing F8 until Windows Advanced Options Menu is displayed.
After you perform required action in the Safe Mode, reboot the computer.
If a computer boots only in the normal mode and "blue screen" when choosing safe mode, it is possible that the registry branch Safeboot responsible for booting in safe mode is damaged. The registry branch Safeboot can be restored using a previously imported .reg file. In order to do this, perform the following actions:
On computers working under the Windows Vista/7/8 operating system a message from the User Account Control service may appear. To continue the process, click Yes in the open window.
If the boot menu is not displayed by pressing the F8 key for some reason and the OS keeps booting in normal mode, you are recommended to do the following:
Once you have performed the necessary actions you need to uncheck the /SAFEBOOT option. It will allow to reboot your computer in the normal mode.
How to make a screenshotHow to generate a complete memory dump in case of a Windows XP crash
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