Start full computer scan from the Kaspersky Rescue Disk 10 interface.
What to do if the recommendations above did not help
If the Virus Removal Tool 2010 and Kaspersky Rescue Disk 10 detects no infected objects on your computer, then you need to create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. The following information is required to be added to your request:
registration data (place where the product was purchased, customer's info, the exact purchase date, full registration number)
detailed description of the problem / screenshot of the error
copy the text below into the Run script field: var AVZLogDir : string; begin AVZLogDir := GetAVZDirectory + 'LOG\'; CreateDirectory(AVZLogDir); SetupAVZ('UseQuarantine=Y'); SetupAVZ('UseInfected=Y'); SetupAVZ('DelVir=Y'); SetupAVZ('AntiRootKitSystem=Y'); SetupAVZ('SCAN='+GetSystemDisk+':\'); RunScan; CreateQurantineArchive(AVZLogDir+'lk_cure.zip'); ExecuteSysCheckEX(AVZLogDir+'lk_syscure.htm', $FFFFFF, true, 1+4); RebootWindows(true); end.
click the Run button
wait till the computer is restarted
After restart the LOG subfolder appears in the folder where you saved avz4.com. The file under a unique name lk_syscure.zip will be saved into the folder LOG. This file contains detailed scan report of your computer. You need to attach the report to your request to Kaspersky Lab Technical Support.