Kaspersky Security Center 9

	Useful references
	How to generate a process dump file using the userdump.exe utility in Windows XP / 2003 How to view hidden folders in MS Windows operating systems

Sometimes Kaspersky Lab experts might need a dump file of a process for troubleshooting Kaspersky Lab software.

Windows Vista/ 7/ Server 2008 allow generating a dump file for any process running in the RAM using Windows Task Manager. In order to generate a process dump file:

• press simultaneously the keys Ctrl, Shift and Esc;
• right-click the corresponding process in the Windows Task Manager tab Processes;
• choose the option Create Dump File;

• wait till the dump file is fully generated; a box showing the file name and path will appear;
• click OK;

• minimize Windows Task Manager

It is necessary to enable the Show hidden files and folders option to be able to access the folder containing dump files.

Please attach the created dump file to the Technical Support query along with a detailed description of the issue.