Troubleshooting of issues with remote installation/removal of Kaspersky Endpoint Security 8 or other software via Kaspersky Security Center 9 by Kaspersky Lab specialists depends on availability of certain additional technical data.
It is necessary to enable the tracing before running the task. If there is no problem with reproducing the issue, it is even better to enable the tracing before creating the task.
Remote installation log from the issuing host, exported in a .txt file. This can be accomplished by opening Task results, selecting the host, and clicking Export at the bottom of the frame.