Kaspersky Security for Mac

The program crash report may be in the following folders:

• /Libraries/Logs/DiagnosticReports
• /Libraries/Logs/CrashReporter 
• /Users/Username/Library/Logs/CrashReporter

Find the file of the latest report of the following type kav_xxxxxxxxxxx.crash and send it to Kaspersky Lab Technical Support with the request via the My Kaspersky Account service.

In Mac OS X 10.7 (Lion) the Library folder is hidden. In order to open the folder, perform the following actions:

1. Open Finder -> Applications -> Utilities -> Terminal.

2. In order to make the folder displayed, in the Terminal window enter the command chflags nohidden ~/Library (if you wish to hidden the folder, enter chflags hidden ~/Library).

3. Press Enter on the keyboard.

Now you can access the Library folder.

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	FAQ for My Kaspersky Account