Kaspersky Small Office Security 2 for Personal Computer

	Useful references
	How to make a screenshot? Installation Guide of Kaspersky Virus Removal Tool 2011 How to launch computer autoscan in Kaspersky Virus Removal Tool 2011? FAQ for My Kaspersky Account How to register in My Kaspersky Account?

During the installation of your Kaspersky Lab product the following errors may appear:

• the error 1304 during the installation process
• Setup Wizard does not open after you run the installation file
• Application Configuration Wizard does not start after the installation is complete

In the above listed cases the problem may be caused by viruses which are in RAM and prevent installation of antivirus applications.

In such cases before you begin the installation, Kaspersky Lab specialists recommend to scan your computer for viruses. In order to do this, you can use one of free Kaspersky Lab utilities:

Method 1. Scanning usin Kaspersky Virus Removal Tool 2010

1. Download Kaspersky Virus Removal Tool 2011 distributive.
2. Copy the utility distributive to the infected computer.
3. Install Kaspersky Virus Removal Tool 2011.
4. Start the scan process using Kaspersky Virus Removal Tool.

Method 2. Scanning using Kaspersky Rescue Disk 10

1. Record Kaspersky Rescue Disk 10 to a CD/DVD and boot the computer from it.

or

Record Kaspersky Rescue Disk 10 to an USB removable device and boot the computer from it.

2. Start full computer scan from the Kaspersky Rescue Disk 10 interface.

What to do if the recommendations above did not help

If the Virus Removal Tool 2010 and Kaspersky Rescue Disk 10 detects no infected objects on your computer, then you need to create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. The following information is required to be added to your request:

• registration data (place where the product was purchased, customer's info, the exact purchase date, full registration number)
• detailed description of the problem / screenshot of the error
• the AVZ log:
• download the avz4.com archive
• run the file avz4.com
• select the File menu
• select Custom Scripts from the drop-down menu
• copy the text below into the Run script field:
  var
  AVZLogDir : string;
  begin
  AVZLogDir := GetAVZDirectory + 'LOG\';
  CreateDirectory(AVZLogDir);
  SetupAVZ('UseQuarantine=Y');
  SetupAVZ('UseInfected=Y');
  SetupAVZ('DelVir=Y');
  SetupAVZ('AntiRootKitSystem=Y');
  SetupAVZ('SCAN='+GetSystemDisk+':\');
  RunScan;
  CreateQurantineArchive(AVZLogDir+'lk_cure.zip');
  ExecuteSysCheckEX(AVZLogDir+'lk_syscure.htm', $FFFFFF, true, 1+4);
  RebootWindows(true);
  end.
• click the Run button
• wait till the computer is restarted

After restart the LOG subfolder appears in the folder where you saved avz4.com. The file under a unique name lk_syscure.zip will be saved into the folder LOG. This file contains detailed scan report of your computer. You need to attach the report to your request to Kaspersky Lab Technical Support.