Kaspersky Small Office Security 2 for Personal Computer

	Useful references
	How to upload a file using FTP when I create a request to Kaspersky Lab Technical Support? How to get dump of AVP.EXE process for 2009/2010 products and for Kaspersky PURE/ PURE R2

Sometimes to rectify malfunctioning of Kaspersky Lab products Kaspersky Lab experts need a dump file of a process.

Under Windows 7 OS you can create a dump file for any process loaded in the RAM using Windows Task Manager. In order to get the process dump, do the following: 

• on the keyboard press simultaneously the keys Ctrl, Shift and Esc 
• in the Windows Task Manager window on the Processes tab right-click the process whose dump you would like to generate 
• in the context menu choose Create Dump File

• wait till the dump file is fully created 
• in the Dumping Process window in the field The file is located at remember the path to the dump file and the file name 
• click OK

• close Windows Task Manager

AVP.EXE – is the name of the process for Kaspersky Lab  products. You can find detailed info on how to create dump of the avp.exe process in KB5764.