Kaspersky PURE

Once Norton software has been uninstalled and your computer has been rebooted you might not have access to the Internet pages. The reason is the Norton uninstaller does not fully remove their software.

In order to fully uninstall Norton anti-virus, follow the instructions below:

How to delete Norton anti-virus using standard Microsoft Windows tools

• in the bottom left corner click the Start button
• perform the following actions:
• for Windows XP:
• select the Control Panel item

• in the Control Panel window click Add or Remove programs

• for Windows Vista and Windows 7:
• select the Control Panel item

• in the Control Panel window click Programs

• in the Programs window select Programs and components

• in the list of programs select Norton anti-virus
• perform the following actions:
• for Windows XP:
• click the button Change/Remove (if you are offered to remove some common files click the button Yes, for all)
• for Windows Vista and Windows 7:
• double-click the application name
• in the Programs and components window click the Yes button
• in the Setup Wizard window click the link to delete all user files, passwords and quarantined files
• click the Next button. Application removal may take several minutes
• you will be asked to restart your computer to completely uninstall Norton anti-virus from your computer
• click the Restart button in the Setup Wizard window.

Try to install Kaspersky PURE / Kaspersky PURE R2 once again.

As a result Norton anti-virus will be removed from your computer. If Norton anti-virus has been successfully removed from your computer you do not need to perform the following steps. If an error message informs that Norton anti-virus removal was unsuccessful you will have to delete Norton anti-virus manually.

Delete Norton anti-virus using a special utility Norton Removal Tool

In order to fully uninstall Norton anti-virus, you can use a special utility Norton Removal Tool by Symantec (NORTON REMOVAL TOOL (С) Symantec Corporation. Distributed under the terms of the NORTON Software Tool Usage Agreement).

Try to install Kaspersky PURE / Kaspersky PURE R2 once again after Norton anti-virus is uninstalled.

What should I do if I cannot install my Kaspersky Lab product?

If all remains of your previous anti-virus software were removed, or you have not had any anti-virus software installed on your computer, but you cannot install Kaspersky PURE / Kaspersky PURE R2, then create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach to your request a report created using Getsysteminfo.

In the request, do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.

	Useful references
	How to remove third-party software: uninstallation tools Norton Removal Tool